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Stupid Washing Machine Problem

Grrr.....my landlord still has not had the washing machine repaired. So I had no choice today but to send him the following letter. And I hate being bitchy, but come on, what I am supposed to do? Wallow in filth?!?

It certainly isn't more convenient to have to go around the city and shop do all of this extra work. He ought to be glad I don't additionally charge him for my time.

Dear Kenneth,

I just wanted to follow up my voice mail and my SMS with this fax, summarising the past week and informing you about the actions I am going to take.

In summary, on Wednesday, 22 October 2003, I contacted you regarding the washing machine in my flat being broken. With you assistance, I was contacted by the repair technician on Thursday, 23 October 2003, who informed me that he would stop by my apartment on Friday, 24 October 2003. The technician did show up and examine the washing machine at 07.00 CET on 24 October 2003 as promised. After his review of the washing machine, he determined that he needed to order parts and that he would contact me when those parts had arrived.

Since I had not gotten a response back from the repair technician, I contacted you again on Wednesday, 29 October 2003, and you confirmed to me that you would contact the repair technician and that the repair technician should contact me. On Thursday, .30 October, I had not heard a response from the repair technician and I decided to contact you again. You informed me that the repair technician had the spare parts and should contact me to make the repairs on Friday, 31 October. However, it is now Saturday, 01 November 2003, and I did not receive a call from the repair technician and the washing machine still is not fixed.

As there are no community laundry facilities in the group of buildings that you have made me aware of, I have no choice but to the take the following actions, on the assumption that by Tuesday, the washing machine will be in working order:

  • I will today buy additional bedding for the master bedroom, consisting of sheets and pillow cases.

  • I will today buy an additional set of towels

  • I will today bring down essential clothing to the dry cleaner, with a limit of 10kg of clothing. I will ask them to perform regular laundry service where possible, but dry cleaning for items necessary to present and maintain a professional working image on the Monday and Tuesday work days.

For the above items, I will retain the receipts so that I can mail them to you. You should anticipate that I will be deducting these items off of the rent payment due on 30 November 2003.

Note that for the towels and the bedding, in the spirit of the rental contract, since you are paying for these items, you should update your inventory listing for this apartment to include the items listed on the receipt because they will be yours.

I feel that I have worked very hard to try and avoid this point. However, you have elected to provide a service in the apartment, and when that service is not provided, it is only fair that you absorb the cost until the service can be restored.

We will review this situation again on Monday. If we cannot ensure that the problems are resolved by Tuesday morning (meaning a working washing machine or other arrangements agreed-to by you and me), then I will repeat the same three actions again until the situation is resolved.

Please don't hesitate to contact me if there are any questions.


I hate it when I have to be a bitch to people who ought to know better. He's a landlord. And he's been a decent one at that. But this is just unacceptable. Am I wrong? I do pay SEK 18,000 a month for this place, furnished, including a washing machine and dryer. Maybe I expect too much?


( 12 comments — Leave a comment )
Nov. 1st, 2003 02:25 am (UTC)


Yeah, you're probably right. Somehow sending him the receipts from the local launderette just wouldn't have had the same clout.
Nov. 1st, 2003 02:48 am (UTC)
I would love if there were a local launderette nearby here in Kungsholmen. There was a place in Odenplan that was supposed to be open, but it's closed until 7 November. The only other city launderette that I know of from my guidebook is in Söder, and that is closed on weekends. And the dry cleaning place right downstairs from me won't guarantee anything less than 5 days (I need clothes for tonight actually).

He is really lucky that I don't just go shopping! :-)

Instead, I spent SEK 1300 on new bedding and towels...it will be a lesson to him that he needs to act quickly. In my flat, our electricity and water is free because we don't have access to community laundry facilities, so he has to make sure the washing machine works.

How very very annoying...it won't be a pleasant conversation with him on Monday.

Of course, if you know of other local launderettes open and have their address let me know. I don't wanna spend just to spend and argue...I just want some clean things :-)

I'll owe you a coffee if can help me out! :-P
Nov. 1st, 2003 02:55 am (UTC)
Sheesh, I googled just now and found a link that says that Stockholm only has one laundromat...

Hm, have you tried your neighbours?

The Kungsholmen club on Qruiser?

Or maybe you could just go to SLM or Kinks and Queens instead of your usual clubs. There you can get away with not having any clothes on ;-)
Nov. 1st, 2003 03:40 am (UTC)
Exactly....thanks for your advice on QX!

I just hand-washed a bunch of things and put them in the dryer because at least that still works. So this day might not turn out all bad afterall....but I am not handwashing things past this weekend...that's for sure! :-)
Nov. 1st, 2003 09:41 am (UTC)
hahaha. sorry for laughing at your situation, but you fucking tell that landlord what's coming to him. i dunno how kindly he'll take to you deducting things from the rent payment, but then again at least he'll get the message that you're pissed. hahaha.

well, you are forking over more than $2000 a month for this apartment. I dunno about Boston, but Miami has pretty high rent, and I still consider that to be quite a lot for a simple apartment.
Nov. 1st, 2003 02:11 pm (UTC)
Don't worry, that's an astronomically high rent for a Stockholm apartment. And I'm a Stockholm astronomer, so you can trust me on that...
Nov. 2nd, 2003 02:12 am (UTC)
Yeah, it is...but it includes electricity, water, all three rooms were completely furnished (everything from silverware to towels), and it's 100 sq. meters with a balcony off the master bedroom.

I couldn't get that in Boston for US$2000/month.

But it still does feel a bit high, no?

Once I learn Swedish properly, I will gladly look for a similar place, without furniture, for about 10,000 - 11,000 SEK, and just furnish it myself.
Nov. 2nd, 2003 10:47 am (UTC)
i thought you were kidding about the astronomer thing, but it seems like you really are an astronomer!

i can only come close... physics student in germany.
Nov. 2nd, 2003 12:38 pm (UTC)
Physics student, huh? You could easily morph into an astronomer one of these days, then. Stranger things have happened...
Nov. 2nd, 2003 02:07 am (UTC)
I agree...it is a lot for what I am getting in return...that's a monthly mortgage payment in some parts of Boston.

The strangest thing is that he read that message, had the repair man call me, and then the repair told me I *had* to be at my flat at 13.00 on Monday. As if I don't work. I told him my landlord has to be there because I work, which is why I can afford a 18,000 SEK apartment. And that if the landlord isn't there, I will just keep on expensing in line with the letter I sent.

He has no right to be pissed off...I've actually exhausted my 2 week supply of clean clothes and have been very friendly.
Nov. 2nd, 2003 10:49 am (UTC)
"I work, which is why I can afford a 18,000 SEK apartment."

Leave it to the Swedish to disregard such gorgeous logic.
Nov. 2nd, 2003 11:19 am (UTC)
I know...it gets worse...much worse. Logic and Sweden don't work well together always.
( 12 comments — Leave a comment )

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